Customer Testimonials
Send us your opinion.
Don't just take our word for it...
With wholesale type prices and a large selection of the best lights on the
internet, its no wonder our customers are saying this:
"...I cannot think of any criticism about this marvelous system"
I would like to submit a review of the track lighting system purchased on
February 17, 2009, and summarized below.
General Comments
Given the slightly custom installation requirements, none of the kits available
on your website was appropriate, and I decided to design the system using the
components listed above. The major reason for this customization was that I
wanted to provide power to the tracks directly with the output wires of the
Hatch transformer, thereby also avoiding the "domes" associated with your power
supply. Due to space limitations, an Electronic transformer was mandatory.
All components were perfectly engineered, and we marveled at their beautiful and
artistic design. Once assembled and installed, it enhanced the beauty and
atmosphere of our large kitchen. We had been concerned that the chrome and
modern look of the system might conflict with the conservative brick-and-beam
design of the room. Just the contrary: it provided just the right balance
between a traditional and a modern interior design.
Technical Notes
I examined each component carefully. The flat copper or alloy track conductors
were thick and high-gauge, and their resistance measured near zero Ohms on a
professional Fluke meter. The insulation barrier in the sandwich had a high
dielectric strength, much like Polystyrene, thereby avoiding electrical arcing
or breakdown. Components like I-connectors, quick-connect adapters and Jumper
Sets have a large surface area, preventing Ohmic drops, overheating and power
loss. The 8-gauge power cable has an outstanding inner conductor and thick outer
insulation jacket. The Ceiling Standoffs deserve special mention: I thought the
method for attaching the standoffs to the wooden beam using a screw hidden
inside the standoff was just clever.
Installation
Not surprisingly, the installation took several hours. Instructions were clear
and well written. I opened the packages before reading them and wondered : "how
am I ever going to figure this out?". I was especially nervous about electrical
shorts, and how the current would flow through the tiny holes and cables without
causing a short. Well, after reading the instructions and their warnings, I
tought I got it, and proceeded to assemble. After assembly, but before
connecting the power, I did a quick continuity check at the track, but NOT on
each pendant socket as you instructed. To my horror, I discovered a short!! I
tracked it down to one pendant socket, where I had violated the recommendation
in your instructions: I had tightened the bottom screw too much, and penetrated
the litted grommet! Fortunately, the packages included some essential spares.
The parts list included a jumper set because I could not think of a simpler way
to power the tracks directly from the transformer. I cut the jumper in half, and
did the required splicing. After some final checks for tightness, I turned on
the power (via an electronic dimmer), and everything worked fine.
Conclusions and Recommendations
I cannot think of any criticism about this marvelous system, only a
recommendation: You might think of adding some kits to accommodate my custom
situation. I suspect that electricians, homeowners or businesses might face a
similar situation. A wider selection of pendants would be advisable, including
smaller flood lights. The Focus light had to be returned because it was too
large, inconsistent with the overall design. I almost forgot to thank Francisco
for his assistance in this project.
Pleas extend my appreciation to Apex, LightingFX and WAC Lighting for making
their products available to the public.
Dr. Corynen
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"...I will purchase more when I need them
I am very happy with the 4-inch flat product trim. I will purchase more when I
need them - the price is great for the quality. Thank you.
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"...I have been impressed"
Thank you for your latest e-mail. I have been impressed with how well Apex
lighting treats their customers and how well customers are kept informed.
Merrin
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"...very pleased with them and will happily use you again"
Thanks for the lovely light fixtures, we are very pleased with them and will
happily use you again in the future and recommend you to others.
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"...will recommended to all my friends"
Chandelier has arrived today and already has been installed. Looks good. Thank
you for your service. I will do more business with you and your company in the
future and will recommended to all my friends.
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"I will continue to use you in the future"
Well to my surprise the package was on my desk the AM! I just wanted to say
Thank you for doing such a great job on getting my order to me so quickly. Your
company and employees truly do an outstanding job for their customers. I will
continue to use you in the future and refer you to all my friends. Once again I
thank you.
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"recommend you to anyone"
I want to thank you for your excellent service on my recent on-line order. I
received exactly what I ordered, in two days, delivered to Georgia with regular
shipping. Although it turned out I didn't need to, I placed a call to your
customer service center. The person I spoke to was friendly, knowledgeable and
helpful. I would recommend you to anyone.
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"GOOD JOB!"
This is about the third time I have ordered bulbs and I am very happy with your
service. One time I ordered, and it was at the doorstep the next day. GOOD JOB!
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"Great Lights"
We ordered the P454 Gyro Cable Lights for our living room not being sure if we
will like them or if they will supply enough light. We just had them installed
and they look great and provide plenty of light for our space.
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"positive feedback"
Let you know I have received the package last Thursday and I enjoyed it! Thanks
so much for getting it in on time.
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"EXCELLENT"
Hi, I found your company on the web and ordered 2 items. I have to tell you that
I have never received such EXCELLENT service. The items arrived here in a few
days. No problems......... no hassles. Thanks so much! I will use you for all of
my lighting needs from now on!
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"very impressed"
I must say I am very impressed with your operation. I received an order for
several lights from you and there was one broken glass panel. I sent an email to
you requesting info about how to get a replacement glass. Since I am so used to
dealing with computer companies who NEVER respond to emails that I was not
phased when I did not get a reply from you. Imagine my surprise and pleasure
when today UPS came by and there was a glass pane sitting on my door step. That
sir/madam, made my day. I am impressed, and I thank you.
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"Thank you"
you have made my day!
Thank you, and Happy New Year...
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1/02/03 "Thanks a lot"
I got my new transformer last week. Thanks a lot for your help with that.
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12/16/03 "It's been a pleasure doing business with you."
Thank you so much for your help. I just placed my order and am looking forward
to receiving the lights soon. I appreciate you taking the time to answer all my
questions. It's been a pleasure doing business with you.
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11/01/02 "keep up the good work."
I received my order today. Thank You for the fast service. I was very happy to
do business with you, keep up the good work.
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3/09/02 "excellent service"
The third connector arrived a couple of days ago. Thanks for the excellent
service.
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8/30/01 "Thanks again for all your help"
Thanks again for all your help. It is hard to find good customer service reps
with online stores.
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4/22/01 "I am one happy customer."
I must tell you that we have been very happy with your lights, we even bought
more tonight. We've only been using the Gimble lights in our new house and now
have 5 different zones with dimmers and they're just great. I am one happy
customer.
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3/10/01 "very happy"
Called to get a replacement and was pleasantly surprised that not only was one
sent out right away, with no hassle. The gentleman I spoke with remembered the
order and was helpful and efficient. Online ordering is great when it works, yet
can be a challenge when things go wrong, returns and such. We were treated as
customers should be and have been very happy with the items purchased from you.
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1/31/01 "Thanks again"
I know you have forgotten how you've helped me but this is why I'll be placing
an order for your Minilights today. I promised that I would send you a picture
of my project that requires your lighting when available. Well see attached.
Your light mounts upside down on a standard rafter strut as in home lighting
fixtures between rafters. Its make a nice little lighting kit to sell with my
lantern.
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1/11/01 "Thanks"
Great customer service!!!
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1/08/01 "Thank you very much"
Thanks very much for the note and for expediting the order. The order arrived
Saturday at 11:00 AM. They were exactly what I wanted. I'm very happy and I'm
about to make another order.
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11/07/00 "Thank you"
Thank You for your prompt reply. Have a Happy Thanksgiving!
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8/27/00 "forward to doing business with you again."
I want to thank you for the prompt, and excellent service that I received in
ordering the transformers. This was a great help to me. Again, thanks, and look
forward to doing business with you again.
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8/11/00 "Wow -- I'm impressed"
Wow -- I'm impressed. That is very fast turnaround. Thank you very much!
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6/02/00 "Thank you so much for your reply"
Thank you so much for your reply! I have not used credit cards online much yet,
so this is still unfamiliar territory for me. Thanks again for your response and
thorough explanation.
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5/24/00 "great customer service"
I want to take this opportunity to relate what a pleasure it has been to do
business with LightingFX. A chance discovery led me to your website, and not
being familiar with LightingFX., but liking the products offered, decided to
take a chance and place an order.
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